Extended Support Services

Extending your customer support outside of regular working hours

We’ve all been there - you’re trying to file a submission under tight time pressures, and something isn’t quite working. These issues could be technical or regulatory in nature, but unless you have an in-house submission support team they can be difficult to track down and resolve. EXTEDO Extended Support Services including its Partner network provide these services for those companies without the luxury of an in-house team. Our experts have an in-depth knowledge of both the technical and regulatory aspects of submissions and can provide assistance to you around the clock.

Having been closely involved in creating regulatory submissions for many years, our team realizes that, when it comes to finalizing regulatory submissions, most organizations operate outside of regular office hours. As such, we designed our Extended Customer Support Services around your schedule. Unlike our standard customer support program that operates within office hours, EXTEDO’s Extended Support Services are available to subscribers any time an issue arises.

 

Benefits

  • Quick & responsive customer support outside of official working hours
  • Professional support for both regulatory & technical-related issues
  • Reduce time & cost associated with the submission process
  • Reduce risks associated with missing submission deadlines 

Supporting you beyond the technical issues

When it comes to filing submissions, our Extended Support Services team is here to help. We offer assistance in everything from installation and implementation of our products to advice and guidance on the latest regulatory standards.

With the potential to access your environment directly, where permitted, we are able to act on issues more effectively. Whether your problem is associated with installation, configuration, system architecture, or gaps in regulatory knowledge our team are here to help. Our goal is the same as yours - to get you up and running again as quickly as possible, saving you time and reducing stress.

Our support team can also assist with issues beyond those directly associated with your EXTEDO products – for example, where a third-party system interfaces with our products. Your support contact will be able to further investigate the issue and provide guidance to help resolve it.

As a member of our extended support program, you also benefit from a technical account manager. Your dedicated expert is involved in all matters associated with your company, and has the necessary technical and business knowledge to be able to act pro-actively - offering information in advance, and identifying issues before they arise.

Whatever the size of your company, EXTEDO’s Extended Support Services are designed to offer dedicated support for both your technical and regulatory issues. We increase your efficiency and reduces the stress associated with critical submission processes, while helping to minimize the risk of missing deadlines.

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