Extended Customer Support Services | EXTEDO

Extended Customer Support Services

Extending your customer support outside of regular working hours.
Quick & responsive customer support outside of offical working hours
Reduce risks associated with missing submission deadlines
Professional support for both regulatory & technical-related issues

Whatever the size of your company, EXTEDO’s Extended Support Services are designed to offer dedicated support for both your technical and regulatory issues.

We’ve all been there - you’re trying to file a submission under tight time pressures, and something isn’t quite working. These issues could be technical or regulatory in nature, but unless you have an in-house submission support team they can be difficult to track down and resolve. EXTEDO Extended Support Services including its Partner network provide these services for those companies without the luxury of an in-house team. Our experts have an in-depth knowledge of both the technical and regulatory aspects of submissions and can provide assistance to you around the clock.

extedo-dot-grid

  • Supporting you beyond the technical issues

    When it comes to filing submissions, our Extended Support Services team is here to help. We offer assistance in everything from installation and implementation of our products to advice and guidance on the latest regulatory standards. With the potential to access your environment directly, where permitted, we are able to act on issues more effectively. Whether your problem is associated with installation, configuration, system architecture, or gaps in regulatory knowledge our team is here to help. Our goal is the same as yours - to get you up and running again as quickly as possible, saving you time and reducing stress. Our support team can also assist with issues beyond those directly associated with your EXTEDO products – for example, where a third-party system interfaces with our products.

  • Benefit from a dedicated Technical Account Manager

    As a member of our Extended Support Program, you benefit from a dedicated Technical Account Manager who acts as your technical advocate and trusted advisor throughout your journey with EXTEDO.
    Your TAM serves as your voice internally, ensuring your priorities, challenges, and goals are consistently represented across our engineering and product teams. With clear technical ownership, you have a single, accountable expert who understands your environment end-to-end—eliminating friction and accelerating resolution.
    Beyond reactive support, your TAM provides proactive guidance—helping you anticipate risks, optimize your setup, and make informed technical and operational decisions. This approach reduces uncertainty, minimizes disruptions, and ensures more predictable and stable operations.
    Through structured and transparent communication, your TAM aligns technical activities with your business objectives, enabling better planning, stronger collaboration, and clearer outcomes.
    Ultimately, EXTEDO’s Extended Support Services are designed not just to support your technical and regulatory needs, but to enhance efficiency, reduce the stress of critical submission processes, and help you meet your deadlines with confidence—while continuously driving measurable business value.

     

"EXTEDO is a great example of a company that really understands the requirements of the market."
Director Business Development,
Technical Operations and International Business at Genericon

Some of our Customers

Synthon
Chiesi Farmaceutici
IPSEN
ProPharma Group
Encha