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Extended Customer Support Services
Extending your customer support outside of regular working hours.
Benefits
Quick & responsive customer support outside of official working hours
Professional support for both regulatory & technical-related issues
Reduce time & cost associated with the submission process
Reduce risks associated with missing submission deadlines
Supporting you beyond the technical issues
When it comes to filing submissions, our Extended Support Services team is here to help. We offer assistance in everything from installation and implementation of our products to advice and guidance on the latest regulatory standards. With the potential to access your environment directly, where permitted, we are able to act on issues more effectively. Whether your problem is associated with installation, configuration, system architecture, or gaps in regulatory knowledge our team are here to help. Our goal is the same as yours - to get you up and running again as quickly as possible, saving you time and reducing stress. Our support team can also assist with issues beyond those directly associated with your EXTEDO products – for example, where a third-party system interfaces with our products.
Benefit from your technical account manager
As a member of our extended support program, you also benefit from a technical account manager. Your dedicated expert is involved in all matters associated with your company, and has the necessary technical and business knowledge to be able to act pro-actively - offering information in advance, and identifying issues before they arise. Whatever the size of your company, EXTEDO’s Extended Support Services are designed to offer dedicated support for both your technical and regulatory issues. We increase your efficiency and reduces the stress associated with critical submission processes, while helping to minimize the risk of missing deadlines.